SHIPPING QUESTIONS

Q: What does shipping cost?

FURNILLION offers free curbside delivery with liftgate on all items shipping within the contiguous 48 States of United States.

This delivery service is generally to your curb. You will be responsible for carrying the product from the curb side into your home. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

Inside delivery is an available option during checkout, and will incur additional fees. 

Please note: the inside delivery includes only the delivery INSIDE THE BUILDING. That does not include lift services, inside the apartment delivery, unpacking, assembly, garbage disposal. All the above mentioned here services should be arranged on your own expense if necessary.

Please note: International orders and orders to Hawaii and Alaska are subject to additional shipping charges based on the size and weight of the item and the delivery location. For overseas shipping, please contact us via info@furnillion.com for a rate quote. 

Q: Will the furniture require assembly?

Most items require some assembly unless the product specifically states fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.

IMPORTANT: DELIVERY ACCEPTANCE INSTRUCTIONS

Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, please, take pictures, make a notation on the waybill, retain applicable packaging materials, and notify us immediately e-mail us at info@furnillion.com. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company (we will provide the contact information).

  1. Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill. 
  2. Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.

Q: When will my items be shipped?

If the item(s) you wish to purchase are in stock, you should receive them within one-two weeks. However, FURNILLION offers a wide array of items, many of which are subject to longer lead times and limited stock.

When it comes to order times we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your product.

Our carriers will contact you a day or two prior to arrival to set up a delivery time frame with you.

If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us at: 000-000-0000 or e-mail us at info@furnillion.com.

Q: What if my order arrives damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify by e-mail at info@furnillion.com or call us at 000-000-0000. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.

Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. We request that you inspect your item(s) upon delivery.

If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement.

For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 24 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If you refuse delivery, please notify us so that we can expect the return shipment.

Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If a repair or replacement is available but refused due to any reason then shipping charges (both ways) are deducted from the refund.

If your item is a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

Q: What if I'm unavailable to receive my order?

Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.

Q: Do you ship overseas?

Yes. Almost all of our products can be shipped anywhere in the world. We can ship via ocean freight and air freight, both of which have their advantages. If you live overseas and would like to place an order, please email us at info@furnillion.com for a shipping rate quote with the following information:

  1. The item(s) and quantity you require
  2. The full address of where the item(s) will be shipped (include street address, city, postal code and country)
  3. Please verify whether the address is a residential or commercial address
  4. Please specify preferred method(s) of shipping:
  • Ocean Freight - Door to Sea Port
  • Ocean Freight - Door to Door
  • Air Freight - Door to Airport
  • Air Freight - Door to Door

Q: How can I track my order?

The tracking information will be emailed to you within the shipping confirmation message as soon as the order is shipped. We are always happy to track your order for you. You are welcome to email us at info@furnillion.com or call us at 000-000-0000 and provide us with your order number and the date ordered or details of your order.